For overseas customers

Order procedure

International shipping charges

Payment

Gift wrapping

Invoices and receipts

Notes on the characteristics of the product

Contact

 


【Order procedure】

・You can select the language from the globe icon in the upper right corner.

・Select the item you want to purchase and click the "Add to Cart" button.
 After that, proceed to the "shopping cart" from the bag mark on the upper right of the screen.
 You can change the quantity in the "shopping cart".

・Price and shipping fee include 10% of Japanese consumption tax.
If you place an order to an overseas country, we will deduct the consumption tax from the settlement amount after the order is completed.

・We ship via EMS, and the sender's address on the shipping slip will be our company.
 The name on the shipping slip will be the customer's name.
 We will include a form with the name, address, and contact information of the sender in the luggage as "GIFT FROM:".

・When you place an order, we will send you an order acceptance email.
 If you do not receive a reply within 3 days, please contact us.

・We will ship within 5 business days after confirming your order.
 Customers cannot specified the delivery date for International shipping.


[International shipping charges]

・We will ship by EMS (Japan Post).
 Please note that customers will be responsible for the actual costs of shipping, customs duties, and other related fees for international shipments.

*We are currently suspending shipments to the UK and EU countries due to system reasons.

*As of March 2022, due to the effects of the global situation and export restrictions, even if you have completed your order, delivery to some areas may be delayed and we may not be able to accept your order.
Please note that the available delivery areas are in accordance with Japan Post EMS.

・If the total value of your order items exceeds 200,000 JPY, the following charges will be added to the shipping fees shown in the cart.
  - 2,800 JPY customs clearance mandate fee 
  - Insurance fee equivalent to 1% of the total value of the items 
They will be billed separately after the order is placed.


・The insurance fee and handling charge are included in the shipping charge provided.
・Customs duties and other fees may be incurred at the time of importation in the destination country and will be billed to the recipient.
・Please note that we are not able to confirm customs duties and other fees in advance, as they are at the discretion of the customs authorities at the destination country and related agencies.



[Payment]

VISA, MasterCard, JCB, AMERICAN EXPRESS  are available.

 

[Gift wrapping]

・We have gold ribbon wrapping as a gift wrapping.

If the gold ribbon is not selected, brown string packaging will be applied to all products.

Also, if you have any requests regarding packaging, please fill in the remarks column at the shopping curt.


[Invoices and receipts]

・We will send receipts for overseas delivery in the form of data in principle.
 It will not be included in your parcel.

 


[Notes on the characteristics of the product]

・Since all products are handmade, the color and shape of the product image on the monitor may differ slightly from the actual product.
・In addition, there are some colors that are difficult to express on the monitor, such as Tame color (a transparent color like chestnut).
・The grain pattern of the wood is different for each item. The grain pattern cannot be selected.
Thank you for your understanding.


[Contact]

 Please note that inquiries, orders and shipments during holidays will be handled on the next business day or later.